Much of this success can be attributed to Sneed’s exemplary leadership. The Worcester, Massachusetts native saw himself working as a programmer or systems analyst early in life, and thus padded up his Bachelor of Sciences in Computer Science and Mathematics with graduate courses which helped him look beyond what he was learning, and thus think differently. “Twenty five over years ago, I started out as an agent on the phones, taking calls to support a well-known spreadsheet software program. I really liked the work – I was able to use my technical and logic skills and was able to talk to people. I was able to apply all that I had learned and further my career by becoming a Supervisor, Manager, Director and eventually Client Executive.
The first half of my BPO career was spent working in American and Canadian centers managing the day to day operations and key client relationships.
The second half exposed me to international clients and locations which helped me better learn and understand the many global customs and cultures. I was able to leverage this as I started to manage business within these countries and help lead the local sites in their growth and evolution to strong operating centers,” he shares.