Delivering Unparalleled Excellence and Innovative Solutions in Property Management
“The Philippines’ First Oceanic Property Management, Inc. provides advanced digital property management solutions to clients worldwide, employing innovative strategies to enhance accessibility and efficiency.”
First Oceanic Property Management, Inc. (FOPM) has been recognized as one of Asia’s leading subject matter experts by the esteemed ACES Awards. This accolade highlights the company’s remarkable growth, success, and excellence in a highly competitive industry, where numerous local and global players compete for client accounts. It also reflects FOPM’s tenacity and innovative approach to leveraging technology to make digital property management services accessible to customers worldwide in a more groundbreaking manner.
FOPM, originally founded in 1994 as Oceanic Realty & Property Management Services, Inc. (ORPMS), has grown remarkably by embracing a bold New Company Vision. This vision not only elevates the overall experience for customers but also adds significant value and enriches the lives of the communities it serves.
The mission is clear: to provide an excellent property management experience, deliver innovative and sustainable initiatives, and create long-term value for its stakeholders. With this mission at the forefront, FOPM leverages the latest technologies and industry best practices to streamline property management and elevate client satisfaction. Their dedicated team of professionals works tirelessly to foster strong relationships, ensuring that every customer feels valued and supported.
Moreover, FOPM actively spearheads community initiatives, aiming to give back and create a positive impact. From local partnerships to sustainable practices as they strive to be a responsible and engaged member of the neighbourhoods they serve.
As they continue to grow, their focus remains on delivering exceptional service and nurturing long-lasting relationships, ensuring that FOPM is synonymous with trust, quality, and community enhancement.
Through its digital solutions, FOPM effectively reduces paper usage, enhances convenience, and prioritises the safety of customers and employees by streamlining interactions. FOPM, over the years, has pioneered digital property management systems in the Philippines, offering fintech payment options through its partners, including credit cards, bank transfers, e-wallets, and cryptocurrency, serving customers like developers, residents, and tenants of both residential condominiums and offices. Moreover, its web application has revolutionized the market, with a remarkable 1,843% increase in collections over 3 years, totaling over Php1.656 Billion. FOPM’s visitor kiosks also ensure that residents are safely informed of guest arrivals, promoting a more secure environment.
FOPM, like many organisations, confronted many obstacles along the way. One notable example was transitioning from manual to digital processes both internally and externally, whereby the company was faced with a lot of resistance. FOPM addressed this through diligent patience, perseverance, and effective communication to convince stakeholders of the benefits of digitalization and sustainability, eventually aligning all stakeholders with the use of digital tools.
In 2017, the vision to revolutionise the property management industry through technology was conceived, giving rise to the integrated FOPM Automated Experience or also known as iFAE—a cutting-edge digital platform designed to transform how properties are managed. By seamlessly integrating modern solutions into the traditional real estate landscape, iFAE enhances operational efficiency and elevates the user experience. What began as a humble concept has evolved into a powerful tool that is reshaping the future of property management, continually adapting to meet the needs of an ever-changing industry.
The COVID-19 pandemic presented a significant challenge for FOPM, prompting the company to swiftly adapt and implement measures to ensure the safety and well-being of its customers and employees while maintaining seamless operations. Leveraging its digitalization initiatives, FOPM developed innovative solutions to effectively communicate with customers, providing timely updates and supporting building operations amid uncertainty. This experience ultimately strengthened FOPM’s capacity to adapt, innovate, and build long-lasting trust. During the height of the pandemic, FOPM’s iFAE partnered with leading fintech companies to introduce online payment solutions, allowing customers to conveniently pay their dues using various options like credit cards, e-wallets, and bank transfers—all from the comfort of their homes. That same year, iFAE expanded its offerings with the launch of the Customer Relationship Management (CRM) system for residential unit owners, enabling them to manage their multiple residential properties through a single account anytime, anywhere. Additionally, the iFAE Experience Card (iFAE EC) was introduced during the holiday season, providing exclusive discounts and promotions to registered users.
FOPM’s steadfast dedication to innovation has earned significant recognition within the industry, including prestigious awards in 2023 for Digital Leaders Awards and Innovation in Asia. Additionally, FOPM secured two lifetime patents from the Philippines Intellectual Property Office (IPOPHL) for the iFAE system, highlighting its commitment to both innovation and intellectual property protection. This year, FOPM reached a remarkable milestone by receiving the inaugural awards for Technology Excellence, further solidifying its position as a leader in transforming property management. These accomplishments not only showcase FOPM’s pioneering spirit but also underscore its relentless commitment to excellence in providing innovative solutions for the property management sector.
In addition to its iFAE awards, FOPM has received numerous accolades, including the HR Asia Digital Transformation Award for its efforts in digitalizing various organisational systems and processes. The company was also honoured as the HR Asia Best Company to Work For in 2023, highlighting its commitment to fostering an enriching and supportive work environment for its employees.
As evidenced by its recognition as one of Asia’s Best Company to Work For in 2023, FOPM’s over 600 employees regard the company with high esteem. Beyond mandatory benefits, FOPM creates a positive experience for employees that fosters a strong workplace community through tons of events, workshops, and wellness programs that boost morale and engagement, as well as investing significantly into digital learning platforms, offering extensive upskilling programs to equip its workforce with the skills required for digital transformation.
Outside the workplace, FOPM demonstrates its dedication to giving back to the community by investing in meaningful Corporate Social Responsibility (CSR) efforts. Its efforts focus on creating a positive community impact, promoting generosity and community involvement through practices like We Share, which emphasises the importance of dedicating time, resources, and goodwill. FOPM also conducts quarterly spiritual and gratitude activities under its Give Thanks initiative, recognizing the value of both hard work and faith in their success.
In the era of digital advancement, organisations that manage to retain a good balance between pushing the limits in terms of technology and digitalization, and properly caring for their workforce are few and far between. FOPM has not just reached that sweet spot but is also thriving with robust growth and achievements, clearly demonstrating its commitment to not only meeting but exceeding expectations in its industry. For these reasons and more, FOPM is a force to be reckoned with and well-deserving of being named one of Asia’s Leading SMEs.
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