[24]7.ai, led by Rienzi Ramirez, is a customer engagement solutions provider with over 4,000 employees across five sites in Manila and Cebu. The company stands out by integrating talented outsourced agents with advanced customer interaction technology, serving Fortune 500 clients in Telecommunications, Cable, and Retail across the United States and Australia.
Key Achievements & Business Milestones
The company has successfully renewed client contracts over 11 years, maintaining strong relationships and ensuring consistent service delivery. It boasts an impressive 87 percent employee satisfaction rate and a 92 percent leadership satisfaction score, reflecting its commitment to a positive workplace culture. In 2017, [24]7.ai surpassed the 5,000-employee mark and has since deployed [24]7.ai Technology to drive innovation and disrupt traditional business models. Financially, the company has achieved record-breaking EBITDA performance at 32 percent over the past year.
Ramirez’s Leadership & Influences
With a background in Industrial Economics and an MBA from the Asian Institute of Management, Ramirez credits his father’s entrepreneurial journey for shaping his business acumen. He draws inspiration from Michael Jordan’s competitive drive and business leaders like Jeff Bezos and Richard Branson. Leading [24]7.ai through both business reductions and growth phases, he has built resilience and adapted to various challenges, fostering leadership qualities necessary for success.
Commitment to Employee Development
Recognizing that employees are the backbone of the organization, Ramirez prioritizes staff training and development, ensuring that learning opportunities translate into long-term success. The company’s high satisfaction ratings reflect this commitment, demonstrating how investment in employees enhances retention and overall performance.
Corporate Social Responsibility (CSR)
[24]7.ai actively engages in social initiatives through its Lingap program, which provides support to employees in need through donations and counseling. The company has partnered with Generation Hope, Inc. to build classrooms for public schools and has sponsored Emilio Jacinto Elementary School by donating sports equipment and office supplies. In 2018, the company extended its CSR efforts by providing toiletries to the children and families of Childhope Philippines.
A Collective Win
For Ramirez, success is measured not just by business achievements but by the meaningful relationships built along the way. He attributes the ACES Award to the collective efforts of the entire [24]7.ai team over the past decade. His willingness to challenge conventional thinking and push boundaries has set him apart as a leader committed to continuous innovation and growth.
