Michael Smith, a graduate of Macquarie University in Australia with an Honours degree in Business Management, specialized in client stakeholder management and human resources. He joined Randstad in 2005 and quickly rose through the ranks, progressing from a graduate consultant to manager and eventually General Manager for New South Wales and Queensland. His leadership experience in Sydney prepared him for larger responsibilities, ultimately leading to his promotion as Country Head for Randstad Singapore in 2012.
Overcoming Challenges in Singapore
When Smith took over the Singapore division, the business was underperforming, and he faced immense pressure to turn things around. He had to make difficult decisions, including closing businesses, letting go of employees, and ending client relationships. Despite these challenges, the experience helped him refine his leadership style and strengthen his decision-making skills. His ability to navigate this period of uncertainty led to further career advancements within the Randstad Group.
Leadership Expansion to Hong Kong and Malaysia
In October 2015, Smith was promoted to Managing Director of Randstad’s operations in Hong Kong and Malaysia. Leading a business that serves over 750 multinational corporations and SMEs across Asia, he was tasked with driving growth in competitive markets. Managing teams across multiple locations added complexity to his role, but his strategic vision and leadership acumen positioned him well to take on the challenge.
Balancing Work and Personal Life
As a leader overseeing multiple teams across three markets, Smith faces the constant challenge of balancing work responsibilities with family time. The recruitment industry is relentless, with an ever-growing to-do list, making it difficult to step away. Despite this, he recognizes the importance of maintaining equilibrium, ensuring that personal fulfillment and professional success go hand in hand.
Lessons in Leadership and Authenticity
Smith believes that all great leaders must undergo a ‘crucible’—a defining period of challenge that shapes them into authentic leaders. He credits his growth to working with some of the most senior professionals in the recruitment industry, who modeled strong values and behaviors. Their emphasis on personal fulfillment over material success reinforced his belief that true leadership is about more than money, status, or power—it is about finding happiness in both work and life.
