Bissett

iSupport Worldwide, founded on December 3, 2014, is a US-owned Business Process Outsourcing (BPO) company that provides scalable offshoring solutions. The company offers world-class staffing, state-of-the-art facilities, and expert management services tailored to the needs of fast-growing businesses and small to medium-sized enterprises. Despite the highly competitive nature of the BPO industry, iSupport Worldwide has set itself apart by delivering customized solutions that address the unique challenges of its clients.

‍A Transformational Leader in Challenging Times‍

Courtney Bissett took on the role of CEO in May 2020, during one of the most challenging periods for businesses worldwide. The global pandemic had severely disrupted operations, and iSupport Worldwide was struggling with negative EBIT. Under Bissett’s leadership, the company underwent a remarkable transformation. Between 2020 and 2023, revenue grew by an impressive 188 percent, and the client base expanded by 338 percent from 2021 to mid-2024. This extraordinary growth is a testament to Bissett’s strategic acumen and her ability to drive success even in the face of adversity.‍

Expanding Opportunities for the Filipino Workforce‍

A key priority for Bissett has been creating meaningful career opportunities for Filipinos. Under her leadership, iSupport Worldwide’s workforce has expanded significantly, growing to over 1,500 full-time employees—a 200 percent increase since 2021. This rapid growth is supported by strategic recruitment initiatives that emphasize employee satisfaction and long-term retention. With an attrition rate of just 1.2 percent per month, the company has cultivated a strong workplace culture that prioritizes employee well-being and professional growth.

Bissett has also championed employee development, leading to the establishment of the Global Learning and Organizational Capability (GLOC) department. This initiative offers over 200 in-house and customized training programs, equipping employees with essential skills in leadership, communication, and technical expertise, including data analytics. Programs such as iLEAP and iLEAD identify high-potential employees and prepare them for leadership roles, strengthening the company’s internal talent pipeline and enhancing its ability to deliver outstanding service to clients.‍

Diversity, Inclusion, and Workplace Excellence‍

Under Bissett’s leadership, iSupport Worldwide has reinforced its commitment to diversity and inclusion. The company has implemented comprehensive anti-discrimination and anti-harassment policies, alongside flexible work arrangements that ensure equitable opportunities for all employees. The leadership team is gender-balanced, with both male and female executives contributing to the company’s ongoing success. Performance reviews and promotions are strictly based on merit, creating a transparent and fair workplace culture.‍

Expanding Market Reach and Industry Recognition‍

Beyond fostering internal growth, Bissett has played a crucial role in expanding iSupport Worldwide’s client base. The company now serves businesses across multiple industries, including finance, logistics, healthcare, and digital marketing. By delivering tailored outsourcing solutions that align with client needs, iSupport Worldwide has earned a reputation as a trusted partner in the BPO industry. This commitment to excellence has been recognized through its inclusion in the Inc. 5000 list for three consecutive years, highlighting the company’s sustained growth and entrepreneurial success.‍

A Culture of Open Communication and Employee Engagement‍

Bissett’s leadership style emphasizes transparency and engagement, ensuring that employees feel valued and heard. She introduced Courtney Cares, a bi-monthly feedback mechanism that allows employees to share their thoughts directly with her. Additionally, the Lighthouse Ticketing System provides a direct line of communication between employees and senior management, ensuring that workplace concerns are addressed promptly. These initiatives have played a crucial role in maintaining high employee satisfaction and retention rates—an achievement rarely seen in an industry known for high turnover.‍

Corporate Social Responsibility with Genuine Impact‍

Corporate social responsibility is another pillar of Bissett’s leadership. Under her guidance, iSupport Worldwide has launched various CSR initiatives, including blood donation drives, back-to-school programs, and community outreach efforts for the elderly. Rather than using CSR as a marketing tool, Bissett has kept these initiatives private, focusing on creating a genuine and lasting impact within the Filipino community.‍

Turning Adversity into Opportunity‍

Navigating the COVID-19 pandemic was a defining moment for iSupport Worldwide. Bissett restructured the company, built a new leadership team, and re-engineered operations to improve efficiency and client satisfaction. This proactive approach positioned the company for long-term sustainability and growth, demonstrating Bissett’s ability to turn adversity into opportunity.‍

A Vision for Sustainable Growth‍

Courtney Bissett’s hands-on leadership ensures that iSupport Worldwide remains aligned with its vision for sustained growth and operational excellence. Through regular town hall meetings, open forums, and strategic feedback sessions, she fosters a culture of trust, collaboration, and continuous improvement.

Her leadership is defined by strategic vision, operational efficiency, and an unwavering commitment to people. By prioritizing employee development, fostering an inclusive workplace, and delivering tailored client solutions, Bissett has led iSupport Worldwide to sustained growth, positioning the company as a key player in the BPO industry while delivering exceptional results.

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