Transcom Worldwide Philippines Inc. (Transcom Philippines) began its operations in 2007 and has since grown to operate contact centers across 11 locations in the country. As part of Transcom Worldwide AB, the company provides outsourced customer support services, leveraging a global network of 25,000 customer experience specialists across 21 countries. Transcom’s services include phone, chat, email, social media, and messaging app support, delivering future-proof solutions for businesses worldwide.
Commitment to Sustainability and Ethical Business Practices
Over the past three years, Transcom Philippines has focused on building a sustainable business by enhancing its competitiveness and positioning itself as the most sustainable choice for clients. In 2020, the company conducted a materiality analysis to identify key sustainability issues in human rights, labor rights, environmental impact, and anti-corruption. This initiative helps define an efficient sustainability management program aligned with global standards.
Transcom adheres to international sustainability frameworks, including the OECD Guidelines for Multinational Enterprises, the United Nations Global Compact, the Fundamental Conventions of the International Labour Organization, and the United Nations Universal Declaration of Human Rights. These commitments ensure ethical business practices and responsible corporate governance.
Employee Development and Engagement Initiatives
Transcom Philippines prioritizes talent development and employee growth, fostering a work environment that encourages career progression. The company actively promotes from within, recognizing and nurturing homegrown talent for leadership roles. To enhance employee satisfaction and engagement, Transcom Philippines organizes monthly engagement activities and annual company-wide events.
Engagement programs include learning sessions, online training via Transcom University, mentorship through Transcom Buddy, team-building activities, and community engagement initiatives. The company conducts pre- and post-surveys to assess program effectiveness, using employee feedback to refine and improve its initiatives.
Workplace Environment and Employee Well-Being
In 2018, Transcom Worldwide introduced a new brand identity, emphasizing the importance of both digital transformation and workplace well-being. The company invested in designing office spaces that support employees’ physical and mental health, creating an environment conducive to productivity and relaxation.
Standard workplace amenities include childcare centers, sleeping quarters, gyms, cafeterias, cafés, and collaborative open spaces. These facilities contribute to a less stressful and more supportive work atmosphere, aligning with Transcom’s commitment to employee welfare.
Culture of Care and Inclusive Workplace
Transcom Philippines fosters an inclusive and supportive work culture, where employees collaborate, respect one another, and contribute to their communities. Employees value the company’s Malasakit (Care) culture, people-focused approach, and strong leadership support. By prioritizing employee well-being, talent development, and sustainability, Transcom Philippines continues to solidify its reputation as a leading employer in the industry.
