Founded in 1998 and headquartered in Singapore, StarHub operates in a competitive infocommunications industry, where customer service excellence plays a pivotal role in attracting and retaining customers. With a focus on customer-centric strategies, the company strives to be an employer of choice by fostering a work culture that prioritizes competence and passion in its employees.
Human Resource Strategy and Policies
StarHub’s human resource policies are clearly documented and accessible to all employees via the company intranet, ensuring transparency and consistency in its operations. The company adheres to a meritocratic hiring policy that guarantees equal opportunities for candidates regardless of race, age, gender, or religion. Job descriptions and employee roles are well-defined, which helps to maintain clarity in expectations and responsibilities.
Compensation and Benefits
StarHub’s compensation and benefits policies are designed to attract, retain, and motivate talent based on merit, skills, qualifications, relevant experience, and performance. The company implements a merit-based remuneration system that is free from discrimination. This approach ensures that employees are fairly compensated for their contributions, fostering a culture of achievement and accountability.
Performance Appraisal and Employee Development
To align individual goals with corporate objectives, StarHub conducts biannual performance appraisals for its 2,723 employees. These appraisals provide an opportunity for supervisors to give feedback, coach, and develop employees, while also allowing employees to share their feedback with their supervisors. This two-way communication system helps ensure that employees receive the guidance they need to succeed in their roles. The performance appraisal system is also used to determine performance rewards, identify development needs, and create plans to support employees’ career aspirations.
Learning and Development
Employee development is a key component of StarHub’s people management strategy. The company’s Learning & Development Framework is focused on maintaining an engaged and motivated workforce, building future leadership, and equipping employees with essential technical skills. StarHub offers a variety of training programs tailored to different job categories, and attendance in these programs is a requirement for promotion. The company also provides opportunities for employees to attend overseas training, conferences, and certification courses. In 2013, StarHub invested S$2.5 million in training, a significant increase from the previous year’s S$1.5 million, reflecting the company’s commitment to its employees’ professional growth.
Employee Engagement and Work-Life Balance
StarHub recognizes the importance of work-life balance and promotes employee engagement through wellness events, social outreach, and environmental activities. The company offers high-quality perks and benefits that promote team bonding and cater to employees’ needs. To support family time, StarHub encourages employees to avoid working outside office hours and provides early release on the last Friday of every quarter to allow staff to recharge. Additionally, early release is given before major festivals such as Chinese New Year, Deepavali, Hari Raya Puasa, and Christmas. This nurturing environment and focus on familial values have contributed to StarHub’s recognition as one of the best companies to work for in Asia.
