SPi Global, now known as Pi Global, is one of the world’s largest and most diversified Knowledge Process Outsourcing (KPO) and Customer Relationship Management (CRM) service providers. Since its inception in 1980, it has expanded from being a content outsourcing provider to becoming the Philippines’ most internationally recognized full-service Business Process Outsourcing (BPO) provider. Pi Global serves a diverse range of industries, including banking, legal, government, media, retail, and healthcare, and has an international presence with over 22,000 employees across eight countries.
Focus on Best Practices and Operational Excellence
As pioneers in KPO and CRM outsourcing for over three decades, Pi Global emphasizes best practices across all aspects of its business. The company has built a robust, scalable operating platform with a strong international footprint, including facilities in the Philippines, India, Vietnam, China, Nicaragua, the United States, Australia, and Europe. Pi Global’s low staff turnover rate highlights its commitment to providing a stable work environment and long-term opportunities for its employees.
Employee Experience and Retention through E3
Pi Global places a high priority on enriching its employees’ lives, offering an umbrella program called E3 (Enhancing Employee Experience). This employee-centric initiative aims to address both career and personal development needs. The program fosters a culture of excellence through various unique and innovative approaches, such as creative recruitment efforts, empowering employees as business managers, and making them front-liners in value creation. E3 initiatives have resulted in a 95% participation rate in employee satisfaction surveys, with overall employee satisfaction reaching 83%.
Company Culture and Core Values
Pi Global’s company culture is rooted in its core values, encapsulated in the acronym ‘I AM MoRe’ (Integrity, Accountability, Malasakit, Meritocracy, and Respect). The term ‘malasakit,’ meaning genuine care and concern, is a central pillar of Pi Global’s operations, reflected in its policies, benefits, and employee programs. The company’s Human Resources division plays a vital role in supporting business operations and organizing town halls, meetings with department heads, and quarterly updates from Business Unit Heads and the CEO.
Employee Engagement and Team Building
Pi Global fosters camaraderie and teamwork through annual team-building activities and four major events each quarter: CSR Day, Summer Holiday, Sports Festival, and Year-End holiday events. These activities are designed to create a strong bonding culture among employees. Additionally, the Leadership Summit brings over 100 leaders from global locations to the Philippines to discuss the company’s future plans and allow employees from different regions to connect and bond.
Corporate Social Responsibility (CSR) Initiatives
Pi Global believes in enriching the communities in which its employees live and work. The company implements sustainable CSR programs strategically aligned with its business expertise and resources. These programs are driven by employee empowerment, allowing staff to design and execute initiatives. Pi Global’s annual CSR day, ‘Power To Inspire,’ sees all 22,000 employees volunteer for community service within a 24-hour window. The company’s CSR efforts focus on youth welfare and education, and since 2012, Pi Global employees have contributed 187,736 volunteer hours, impacting over 56,000 children across 19 global locations.
Recognition and Leadership Philosophy
Pi Global has become recognized as one of the best companies to work for in Asia, largely due to its vision of inspiring success and taking care of its employees. CEO Maulik Parekh emphasizes the company’s core belief that if employees are genuinely taken care of, they will, in turn, take care of the business. This principle has proven to be effective in fostering a positive work environment and strong client relationships, further solidifying Pi Global’s success and reputation in the global outsourcing industry.
