A leader today is often seen as someone who serves others rather than simply giving instructions. Serving others does not mean doing their work but instead supporting them in achieving personal and professional success. In the world of recruitment, agencies play a crucial role in ensuring that the right talent is matched with the right position. Without a thorough vetting process, businesses may succeed or fail based on chance. The ability to place the best candidates in the right roles is what differentiates a strong recruitment agency from the rest.
Randstad’s Commitment to Excellence
Established in the Netherlands in 1960, Randstad has built a reputation for its tenacity and commitment to long-term partnerships rather than short-term gains. As a provider of human resource services, the company upholds confidentiality and works with over 750 multinational corporations (MNCs) and small-medium enterprises (SMEs). In a highly competitive industry with more than 500 players, Randstad stands out through its retained search methodology at a contingent price. By using at least five sourcing channels, the company ensures access to both active and passive talent pools, delivering a comprehensive solution to its clients.
Growth and Employee Engagement
Randstad’s approach has led to remarkable growth, with an average 25% year-on-year increase since 2012. The company has climbed from eighth to third place in the market, while its people engagement score has reached an all-time high of 88. With 400 employees, Randstad actively measures internal well-being through the Great People Survey, allowing it to make impactful improvements. The annual Great People Day further reinforces company culture and reminds employees of their value within the organisation. Survey results indicate that 86% of employees are satisfied with their jobs, while 94% of Randstad Singapore employees recommend the company as a great workplace.
Leadership, Empathy, and Decision-Making
Managing Director Michael Smith believes that leadership is about empowering others rather than controlling them. He draws inspiration from figures like Jim Collins, his former boss Pat Digby, and his father, all of whom shaped his leadership philosophy. Smith defines success beyond financial achievements, emphasizing a balance between professional and personal fulfillment. He also stresses the importance of emotional intelligence, constructive feedback, and a willingness to put others first as key attributes of a great leader.
The Future of Recruitment and Technology
Randstad is preparing for future disruptions in the recruitment industry, particularly from advancements in human resource technology. To stay ahead, the company launched the Randstad Innovation Fund, which invests in and acquires technology firms to streamline recruitment processes. Automation will enhance consultant productivity, allowing them to focus on the human aspects of talent acquisition. Through strong governance, six-point reference checks, and behavioural-based interviews, Randstad ensures that candidates are not only qualified but also align with company culture and values. As the industry evolves, Randstad remains committed to making meaningful connections between talent and opportunity.
