Telkomsel has been at the forefront of Indonesia’s mobile telecommunications industry, offering services across GSM Dual Band, GPRS, Wi-Fi, EDGE, 3G, HSDPA, HSPA+, and LTE. To anticipate the growth of broadband data technology, Telkomsel is expanding its digital business into four key areas: digital lifestyle services, mobile payments and digital money, digital advertising, and enterprise digital services. With a vision to be a trusted world-class mobile digital solutions provider, Telkomsel is actively working to build Indonesia’s digital ecosystem through device, network, and application (DNA) integration.
Transforming People, Culture, and Organization
To stay competitive in the evolving digital landscape, Telkomsel has undertaken a major organizational transformation. The transformation is focused on three key aspects: people, corporate culture, and organizational agility. The company invests in employee development through various training programs to enhance skills, knowledge, and leadership capabilities. A major initiative in this transformation is the introduction of THE TELKOMSEL WAY, a corporate culture framework guiding its 4,700 employees toward the company’s vision and growth strategies. This belief system comprises three core values: striving to be the best, acting as a star performer, and following best business practices to remain a market leader.
Employee Experience and Workplace Culture
Telkomsel places a strong emphasis on creating an engaging and rewarding work environment. Employees have access to clear job descriptions, regular performance appraisals, and competitive remuneration that exceeds industry standards. The company fosters teamwork through family gatherings, group workshops, and quarterly events. Its human resources policies are documented and accessible through an internal portal, ensuring transparency and alignment with corporate goals. Telkomsel’s approach to career growth and professional development makes it one of the best places to work in Asia.
Competitive Workplace and Talent Retention
Attracting and retaining top talent is a priority for Telkomsel. The company implements an integrated talent management process that covers recruitment, development, and retention strategies. Employee exchanges between business units, leadership development programs, and scholarships for skill enhancement ensure that staff are continuously growing. Telkomsel’s commitment to its workforce is evident in its structured performance reviews held every six months and its market-leading salary packages, reinforcing its reputation as an employer of choice in the region.
Work-Life Balance, Employee Well-Being, and Community Engagement
Understanding the importance of work-life balance, Telkomsel provides employees with flexible working conditions, wellness programs, and up-to-date technological resources. The company also prioritizes corporate social responsibility (CSR) through initiatives like the Digital Creative Indonesia Competition, which encourages young people to engage in content creation and digital innovation. Additionally, Telkomsel organizes community-driven programs such as annual staff bazaars, blood donation drives, and emergency response initiatives for disaster-affected regions. These efforts strengthen the company’s bond with both employees and the broader community, reinforcing its mission to contribute to Indonesia’s digital and social growth.
