Founded in 2003 by pioneers of the Philippine outsourcing industry, Pointwest Technologies Corporation has grown into a global leader in information technology and business process management (IT-BPM) services. With headquarters in Manila and international extensions in the United States and Singapore, the company maintains a strong project presence in key markets such as Minnesota, Atlanta, Los Angeles, New Zealand, and Australia.
Evolution into Digital Transformation
Initially specializing in traditional IT-BPM services, including enterprise application development, application management, independent software testing, and healthcare business process outsourcing, Pointwest has strategically evolved to focus on digital transformation. By forming alliances with top digital technology vendors, the company now specializes in application modernization and digital automation.
Pioneering Digital Solutions
Pointwest’s application modernization services encompass omni-channel development across web, mobile, and kiosk applications, as well as microservices and API integration, cybersecurity solutions, cloud development, and cloud migration. Its expertise in digital automation extends to test automation, robotic process automation (RPA), intelligent automation leveraging big data and AI/ML, and workflow automation.
Innovation in Action
Pointwest has spearheaded numerous groundbreaking projects over the years. Between 2017 and 2020, the company developed a prepaid card payment system for a major Philippine credit card issuer, integrating mobile-based Know Your Customer (KYC) registration and digital payment solutions. In 2007, it modernized a remittance platform for a leading local bank, introducing real-time processing and Anti-Money Laundering Act (AMLA) monitoring. From 2007 to 2020, Pointwest migrated an ATM consortium’s application server and developed an eGovernment Corporate Payments platform for tax payments and social security contributions. The company has also played a significant role in mobile technology innovation, exemplified by the development of a mobile app for a major Philippine bank between 2014 and 2018. This application enabled users to access exclusive deals, apply for credit cards, and share offers via social media.
Recognitions and Industry Impact
Pointwest’s excellence has been widely recognized across the industry. In 2008, it was awarded Best Mid-Sized Locally Owned BPO Company of the Year at the International ICT Awards, as well as the Most Progressive Homegrown IT Service Company at the E-Services Awards. Further accolades include being named Best Filipino-Owned Company of the Year at the International ICT Awards Philippines, receiving the Most Innovative Company award at the ASEAN Business Awards, and being recognized among the 50 Leading Companies for Women in APEC. More recently, in 2021, Pointwest was honored as the Most Innovative IT Solutions Provider Philippines by The Global Economics and received the Excellence Award for Export Services in the IT Services (Software Development) category at the National Export Congress.
Investing in People and Community
With a workforce of around 500 professionals, Pointwest prioritizes talent development through training programs that encompass technical expertise, soft skills, and leadership development. The company’s leadership programs focus on business acumen, intellectual horsepower, leadership by example, people development, and the drive for excellence, ensuring a sustainable pipeline of leadership talent.
Beyond internal growth, Pointwest remains dedicated to corporate social responsibility, particularly in education and innovation. Through collaborations with universities and foundations, the company fosters faculty development, student career counseling, and community empowerment, reinforcing its mission to drive progress through technology.
