As the leading telecommunications provider in Lao PDR, Lao Telecommunications Public Company (Lao Telecom) has built a reputation for integrity, reliability, and innovation. Established in 1996, the company provides a diverse range of telecom solutions, including mobile connectivity (2G, 3G, 4G, and 4.5G), fixed-line and wireless services, home internet fiber, international calling, and mobile data. A joint venture between the Lao government (51%) and Singapore-registered Shenington Investments Pte. (49%), Lao Telecom continues to be a pioneer in the country’s digital transformation.
Pioneering Innovation in the Digital Economy
Lao Telecom consistently stays ahead of industry trends, introducing cutting-edge solutions to enhance connectivity. It was the first telecom company in Lao PDR to launch 3G, 4G, and 5G test services nationwide in 2019. Recognizing the importance of fintech in the country’s digital economy, Lao Telecom launched M-Money in 2020—the first national e-wallet, which has since become the largest non-bank payment system in the country. This platform supports the government’s vision of a cashless society by enabling seamless digital transactions and financial inclusion for all.
A Market Leader with Nationwide Reach
As one of five telecom operators in Lao PDR, Lao Telecom serves a market of approximately 5 million customers, maintaining the largest nationwide network with over 95% coverage. To ensure seamless connectivity, the company has secured roaming agreements with major global markets, enabling visitors to Lao PDR to stay connected effortlessly. As the only ISO-certified network operator in the country, Lao Telecom maintains a 24/7 Network Operations Centre to uphold international standards of service reliability and security.
A Diverse Clientele: Consumers, Businesses, and Government Entities
Lao Telecom serves a broad spectrum of clients, including general consumers, corporate enterprises, and government institutions. While everyday consumers rely on the network for communication and internet services, corporate clients leverage its strength, capacity, and stability to maintain their competitive edge. Government entities, on the other hand, trust Lao Telecom for its secure and reliable communications infrastructure.
Resilience in Overcoming Challenges
Navigating the complexities of the telecom industry, Lao Telecom has faced multiple challenges, including fierce competition and technological advancements. Between 2010 and 2013, the company endured an intense price war triggered by new market entrants, leading it to refocus on quality service and customer retention. More recently, the COVID-19 pandemic, inflation, and currency depreciation posed further obstacles. The company responded by introducing innovative packages and services while maintaining profitability and sustainability. Looking ahead, Lao Telecom remains vigilant in addressing competition, technological disruptions, and global economic uncertainties.
Commitment to Ethical Leadership and Employee Growth
At the core of Lao Telecom’s success is its commitment to integrity and an inclusive corporate culture. Employees benefit from competitive salaries, official labor-compliant benefits, and comprehensive training programs that include skill development and scholarships for master’s and PhD studies. This investment in human capital ensures that the company remains well-equipped to meet future industry demands.
Corporate Social Responsibility and Community Engagement
Beyond business, Lao Telecom actively contributes to national development through its CSR initiatives. The company grants up to 25 university scholarships annually across various faculties and supports environmental conservation projects. Additionally, Lao Telecom plays a crucial role in fostering entrepreneurship by collaborating with agencies and private-sector organizations to promote SME growth and STEAM (Science, Technology, Engineering, Arts, and Mathematics) education.
Recognized as an Industry Champion
Lao Telecom’s unwavering commitment to corporate governance, CSR, and ethical business practices has earned it the prestigious Industry Champion of the Year award from ACES. This recognition highlights the company’s leadership in innovation, customer satisfaction, and social impact. More than an accolade, the award serves as motivation for Lao Telecom to continue setting industry benchmarks, pioneering digital solutions, and strengthening its role as a trusted telecom leader in Lao PDR.
