Not many would associate a large real estate development and investment corporation with fluid, cohesive unity. However, KLCC Property Holdings Berhad (KLCCP) defies expectations by placing its employees at the core of its success. By recognizing staff as fundamental assets and key contributors to a strong corporate foundation, KLCCP has established itself as one of the top workplaces in Asia.
A Commitment to a Fair and Inclusive Workplace
Since its incorporation on 7th February 2004, KLCCP has prioritized fostering a high-performance workplace culture that is fair, inclusive, and conducive to growth. With a workforce of 1,126 employees, the company evaluates individuals based on expertise, experience, and talent—ensuring equal opportunities regardless of age, ethnicity, gender, or cultural background.
To reinforce this commitment, KLCCP utilizes its Online Employee Management System (EMS), which not only tracks performance but also facilitates recognition programs. These include the Group Choice Awards, Annual Performance Laureate Awards, and Annual Long Service Awards—designed to celebrate employees’ contributions and milestones.
Beyond Benefits: A Holistic Approach to Employee Well-being
KLCCP’s genuine care for its employees extends far beyond monetary compensation. By offering flexible working arrangements, house leasing subsidies, and leave for pilgrimage and compassionate reasons, the company provides meaningful support for employees’ personal and family lives. Additionally, healthy living initiatives such as sports carnivals and club memberships promote a well-balanced lifestyle.
This commitment to employee welfare is reflected in the company’s low attrition rate of six percent, significantly lower than the property and development industry average of 11 percent. Employees remain with KLCCP because they feel valued, supported, and motivated to grow.
Investing in People: Training and Development
KLCCP firmly believes in continuous learning and development. Whether an employee is a fresh graduate or an industry veteran, the company invests in their professional growth by setting aside three percent of its manpower budget for training. Employees benefit from experiential learning, individual performance contracts (IPC), coaching, skill development workshops, and developmental programs tailored to their strengths.
Education assistance incentives further encourage employees to pursue higher studies, reinforcing KLCCP’s ‘hire to retire’ mindset. This dedication to career advancement has earned KLCCP a place among Malaysia’s 100 best graduate employers, solidifying its reputation as a company that cultivates dynamic, talented, and dedicated professionals.
Transparency and Engagement: A Culture of Open Communication
KLCCP fosters a culture of honest and open feedback across all levels of the organization. Employees are encouraged to share their thoughts through regular town hall meetings, HR careline discussions, and engagement platforms. An internal intranet portal ensures seamless information flow, providing access to human resource policies, employee handbooks, training calendars, and company guidelines.
To maintain efficiency, the human resource department actively conducts surveys, engagement sessions, and evaluates turnaround times for various processes. This commitment to open communication and continuous improvement has driven employee engagement scores from 71 percent in 2015 to an impressive 85 percent in 2018—well above the industry benchmark of 65 percent.
By prioritizing staff engagement, professional development, and a supportive work environment, KLCCP continues to set the standard for employee retention and workplace excellence in the real estate sector.
