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iSupport Worldwide, established in 2006, is a US-owned Business Process Outsourcing (BPO) company based in the Philippines. Specializing in scalable offshoring solutions, the company caters to fast-growing businesses and small to medium-sized enterprises (SMEs) across multiple industries. With world-class staffing, advanced facilities, and expert management, iSupport Worldwide enables businesses to grow efficiently while significantly reducing operational costs. The company’s model allows businesses to maintain full control over their dedicated offshore teams, ensuring seamless collaboration and integration.
Investing in People and Professional Growth
At the core of iSupport Worldwide’s success is its people-centric approach. The company prioritizes employee well-being, providing state-of-the-art facilities, a positive work environment, and continuous learning opportunities. Through its Global Learning and Organizational Capability (GLOC) department, iSupport Worldwide offers over 200 in-house and customized courses designed to support career advancement. These programs range from foundational training to senior leadership development, equipping employees with the skills needed to take on greater responsibilities.
Maintaining a healthy work-life balance is integral to the company’s philosophy. Employees benefit from flexible working hours, comprehensive health plans, and various wellness programs. On-site fitness centers, mental health support services, and initiatives like nutrition counseling and stress management sessions contribute to an environment that nurtures both personal and professional growth. By fostering a thriving workforce, iSupport Worldwide reinforces its belief that employee well-being is key to long-term business success.
Diversity, Inclusion, and Career Growth
iSupport Worldwide is committed to diversity and fair hiring practices. Its recruitment process is structured to eliminate bias, ensuring equal opportunities regardless of gender, age, or background. The leadership team reflects this commitment, with a balanced mix of male and female executives fostering dynamic and inclusive decision-making. Employees are evaluated based on merit, and structured career development programs provide clear pathways for growth and promotion.
The company’s dedication to employee retention is evident in its impressively low attrition rate of just 1.2% per month. Employees are supported through tailored training and coaching, ensuring smooth career transitions, whether they are advancing within the company or moving into new roles elsewhere. This approach not only benefits employees but also ensures business continuity and organizational stability.
A Strong Commitment to Community
Beyond its internal workforce, iSupport Worldwide actively contributes to the Filipino community through corporate social responsibility (CSR) initiatives. These efforts include blood donation drives, back-to-school programs, and outreach activities for abandoned elderly individuals. Unlike companies that use CSR for publicity, iSupport Worldwide focuses on creating meaningful and lasting impact, keeping its initiatives grounded in genuine social responsibility rather than external recognition.
Agility in a Rapidly Changing Industry
Operating in a fast-paced and competitive industry, iSupport Worldwide helps clients navigate evolving global markets and technological advancements. By providing tailored offshoring solutions, the company enables businesses to scale operations efficiently, access top talent, and mitigate operational risks. Its commitment to adaptability has earned it a place on the prestigious Inc. 5000 list of America’s fastest-growing private companies for three consecutive years.
The company’s resilience was particularly evident during the COVID-19 pandemic. Under the leadership of CEO Courtney Bissett, iSupport Worldwide maintained business continuity and even achieved growth during a time of uncertainty. By focusing on operational efficiency and employee well-being, the company not only withstood the challenges of the global crisis but also strengthened its position for long-term sustainability.
A Future Built on People and Performance
The success of iSupport Worldwide is driven by its dual commitment to employees and clients. By fostering a culture of growth, innovation, and collaboration, the company has built a highly engaged workforce. At the same time, its tailored solutions empower clients to overcome obstacles and achieve long-term success. This balance between employee well-being and client satisfaction has positioned iSupport Worldwide as a leader in the BPO industry, ensuring sustainable growth for all stakeholders.
