Established in 2006 in Manila, Genpact Services LLC Philippines is part of a global professional services firm focused on delivering digital transformation to its clients. The company integrates Lean principles, design thinking, analytics, and digital technologies with deep domain and industry expertise to drive disruptive business outcomes—an approach known as Lean DigitalSM.
Operating across Alabang, Quezon City, and Bataan, Genpact has consistently maintained competitive retention rates in the Business Process Outsourcing (BPO) industry, where high attrition remains a key challenge. Through a strategic, integrated approach that interlinks talent development, employee engagement, and performance enhancement, Genpact has successfully cultivated a thriving workplace environment.
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Investing in Employee Growth and Engagement
Recognizing that its employees are its greatest asset, Genpact places a strong emphasis on personal and professional development. The company actively tracks key metrics such as attrition, internal job rotations, rewards and recognition, Education@Work, and employee engagement to assess the overall health of its workforce.
To attract, retain, and develop talent, Genpact offers a high-performance acquisition, retention, and training program that ensures employees receive world-class development opportunities. Compensation is market-competitive, with performance-linked incentives comprising both monetary and non-monetary rewards.
One such initiative is Cheers, a company catalog redemption program that recognizes outstanding employee contributions. Managers are allocated Cheers points, which they award to their team members. Employees can redeem these points for gifts from the Cheers catalog.
Fostering Transparency and Open Communication
Genpact prioritizes transparency and open communication, creating various touchpoints and channels to engage employees at all levels. Townhalls and department meetings provide platforms for employees to raise concerns directly with senior executives without fear of prejudice. Additionally, quarterly web chats with leadership teams offer an opportunity for employees to share feedback and ideas, anonymously or otherwise.
Recognizing the Human Resources Department as an integral part of its business, Genpact ensures that HR teams collaborate closely with all departments through weekly meetings. These discussions focus on employee performance, productivity, and morale, enabling a proactive approach to workforce management.
Diversity, Inclusion, and Employee Well-Being
Genpact’s diversity and inclusion programs create a supportive ecosystem for all employees, particularly women in the workforce. The Returning Moms program ensures that women are well-supported upon returning from maternity leave, while the Mother’s Break program provides dedicated facilities for nursing mothers. Additionally, a 24-hour childcare facility is available at all Genpact sites, reinforcing the company’s commitment to work-life balance.
The company also prioritizes employee well-being through competitive benefits, including market-leading salary packages, health insurance, and professional development opportunities.
Corporate Social Responsibility and Community Impact
Beyond business success, Genpact actively contributes to social causes through Corporate Social Responsibility (CSR) initiatives. The company responds swiftly to crises, mobilizing employees to provide food, water, clothing, and other essentials to those in need immediately after government permission is granted.
Genpact also invests in long-term CSR programs, such as English-language and literacy classes in public schools. Employees dedicate time to teaching reading and writing skills, mentoring young students, and providing hope for a brighter future. Books, notebooks, and other necessary supplies are donated by employees, reinforcing Genpact’s commitment to education and community development.
Through its focus on employee engagement, transparency, diversity, and social responsibility, Genpact continues to set a benchmark for excellence in the BPO industry.
