Foundever® Philippines Corporation, established in 2000, is a leading customer experience solutions provider that connects brands with customers in over 60 languages. With a presence in 45 countries and 170,000 associates, Foundever delivers seamless interactions across industries like telecommunications, finance, technology, healthcare, and retail. In the Philippines, the company operates 19 sites and employs over 40,000 people, making it one of the country’s largest CX employers.
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A People-First Approach to Customer Experience
Foundever prioritizes employee engagement to enhance customer interactions. Through the My Associate Experience program, employees share feedback to improve the workplace environment, ensuring a culture of collaboration, growth, and innovation. This commitment to a people-first approach translates into higher job satisfaction and better service quality.
Driving Sustainability and Community Impact
As a participant in the United Nations Global Compact, Foundever is committed to achieving Net Zero by 2050. Its Cebu site runs entirely on renewable energy, powered by windmills from Ilocos and solar farms in Negros. These initiatives reflect the company’s dedication to integrating sustainable practices into its business operations.
Empowering Communities Through Education
Foundever’s Language Academy provides free career training to new graduates, career changers, and individuals with disabilities. In 2023, the academy trained over 2,500 individuals, with 45 percent securing full-time positions at Foundever. This program bridges the gap between education and employment, equipping participants with essential job skills.
Supporting Literacy and Learning
To promote literacy in underprivileged areas, Foundever has donated over 8,578 books and gathered 1,618 pledges for school supplies as of 2024. In partnership with the Library Renewal Partnership and National Bookstore, these contributions benefit communities in conflict-affected regions such as Bangsamoro, Tawi-Tawi, and Basilan.
Championing Inclusion and Diversity
Foundever fosters an inclusive workplace through initiatives such as the Disability at Foundever Employee Resource Group, Pride at Foundever, and Women at Foundever. These programs provide support networks for employees, promoting diversity, equity, and inclusion across all levels of the organization.
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A Commitment to Ethical Governance
Foundever ensures transparency and accountability through a structured governance framework. Cross-functional committees and local champions drive sustainability efforts, aligning corporate social responsibility with business strategies. This approach reinforces Foundever’s role as a responsible corporate citizen.
A Future of Purpose-Driven Growth
With a strong commitment to people, sustainability, and innovation, Foundever continues to redefine the customer experience industry. Through its strategic initiatives, the company remains a leader in delivering impactful solutions for both brands and the communities it serves.
