First Oceanic Property Management, Inc. (FOPM) has been recognized as one of Asia’s leading subject matter experts by the esteemed ACES Awards. This accolade highlights the company’s remarkable growth, success, and excellence in a highly competitive industry, where numerous local and global players compete for client accounts. It also reflects FOPM’s tenacity and innovative approach to leveraging technology to make digital property management services more accessible worldwide.
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Pioneering Digital Transformation in Property Management
FOPM’s mission is clear: to provide an excellent property management experience, deliver innovative and sustainable initiatives, and create long-term value for stakeholders. By leveraging the latest technologies and industry best practices, FOPM streamlines property management while enhancing client satisfaction. The company’s dedicated professionals work to foster strong relationships, ensuring that every customer feels valued and supported.
Overcoming Challenges Through Innovation
Like many organisations, FOPM faced obstacles in its transition from manual to digital processes, encountering resistance from stakeholders. Through perseverance and effective communication, the company successfully aligned all stakeholders with the benefits of digitalization and sustainability.
Revolutionizing Property Management with iFAE
In 2017, FOPM introduced the integrated FOPM Automated Experience (iFAE), a cutting-edge digital platform designed to transform property management. By seamlessly integrating modern solutions into the traditional real estate landscape, iFAE enhances operational efficiency and elevates the user experience. What began as a humble concept has evolved into a powerful tool reshaping the industry, continually adapting to meet ever-changing needs.
Navigating the COVID-19 Crisis with Digital Innovation
The COVID-19 pandemic further tested FOPM’s adaptability, prompting swift action to ensure the safety and well-being of its customers and employees. Leveraging its digitalization initiatives, FOPM developed solutions to maintain seamless operations and effective customer communication. During this time, iFAE partnered with leading fintech companies to introduce online payment solutions, allowing customers to conveniently pay dues via various digital channels. That same year, iFAE expanded its offerings with the launch of a Customer Relationship Management (CRM) system, enabling residential unit owners to manage multiple properties through a single account. Additionally, the iFAE Experience Card (iFAE EC) was introduced, providing exclusive discounts and promotions to registered users.
Industry Recognition and Employee Empowerment
FOPM’s dedication to innovation has earned significant recognition, including the Digital Leaders Awards and Innovation in Asia. The company also secured two lifetime patents from the Philippines Intellectual Property Office (IPOPHL) for the iFAE system, underscoring its commitment to technological advancement. In 2023, FOPM received the inaugural Technology Excellence award, further solidifying its leadership in digital property management.
Commitment to Corporate Social Responsibility
FOPM actively contributes to the community through various Corporate Social Responsibility (CSR) efforts. Its “We Share” initiative promotes generosity and community involvement, while the “Give Thanks” program organizes quarterly spiritual and gratitude activities, emphasizing the value of both hard work and faith in success.
A Leader in Digital Property Management
As digital transformation reshapes industries, FOPM has successfully found a balance between technological advancement and employee well-being. Its continued growth and achievements reflect a steadfast commitment to exceeding industry expectations. For these reasons, FOPM is a force to be reckoned with and well-deserving of its recognition as one of Asia’s Leading SMEs.
