Over the past five years, Everise has cemented its position as a global leader in the business process outsourcing (BPO) industry, partnering with some of the world’s most trusted brands to deliver transformational customer experiences.
Leveraging Technology for Global Reach
Everise thrives by enabling its partners to scale across borders through its team of 13,000 expert agents and a groundbreaking technology stack that integrates artificial intelligence (AI) and automation. This technological edge allows Everise to facilitate over 600,000 customer experiences daily in more than 20 languages, operating from multiple contact centers worldwide. The company has established itself as a leader in key verticals such as healthcare and technology.
Agility and Evolution in a Changing Market
As a next-generation BPO company, Everise relies on a robust digital infrastructure to enhance experiences for its people and partners. The company has expanded its global presence across seven geographies, embracing a workforce of 66 nationalities. Everise’s ability to evolve with shifting demands and maintain agility in its business engagements has propelled its transformation from a pure customer experience solutions provider to a multifaceted, end-to-end experience company.
Resilience During the COVID-19 Pandemic
The COVID-19 pandemic tested Everise’s resilience, but the company responded with remarkable adaptability. Within just two weeks, 95% of its workforce transitioned to a remote setup. At the same time, Everise introduced a secure work-at-home solution for clients, ensuring a seamless digital workforce transition without compromising efficiency or security.
People-First Culture and Workforce Development
Everise values both technology and people as its core strengths. Beyond prioritizing clients, the company fosters an inclusive and dynamic work culture that has earned it multiple industry accolades. Its people-first philosophy is reflected in professional development initiatives that support employees at every stage of their careers. The company champions diversity and inclusion through comprehensive learning programs, a global exchange initiative, and AI-powered virtual learning platforms that encourage cultural and knowledge exchange. These efforts reinforce Everise’s commitment to nurturing talent while driving business success.
Commitment to Corporate Social Responsibility
As part of its long-term vision, Everise continues to invest in top talent and corporate social responsibility (CSR) efforts that positively impact both employees and the communities in which they work.
Leadership and Vision
Leading Everise’s journey of innovation and growth is its award-winning CEO, Sudhir Agarwal. A graduate of Delhi University and Manchester Business School with over 20 years of industry experience, Agarwal’s leadership balances autonomy with alignment. He empowers others to lead while staying true to his vision, fostering an environment where creativity and innovation thrive.
The Future of Everise
Everise’s forward-thinking approach places innovation and agility at the core of both its BPO services and workforce development. The company’s ability to embrace change, enhance experiences, and push the boundaries of traditional outsourcing sets it apart as a true industry trailblazer.
