Established in 2006 in Manila, Genpact Services LLC Philippines is part of the global professional services firm dedicated to delivering digital transformation. The company integrates Lean principles, design thinking, analytics, and digital technologies with industry expertise to drive disruptive business outcomes—an approach known as Lean DigitalSM.
Operating in Alabang, Quezon City, and Bataan, Genpact has consistently maintained competitive retention rates in the Business Process Outsourcing (BPO) industry. By addressing high attrition challenges through a comprehensive talent development strategy, employee engagement initiatives, and performance-driven programs, the company has built a resilient and motivated workforce.
People-First Approach to Employee Development
Recognizing employees as its greatest asset, Genpact invests heavily in their personal and professional growth. The company closely tracks attrition rates, internal job rotations, rewards and recognition, and engagement metrics to assess the overall health of its workforce initiatives.
Genpact’s employee acquisition, retention, and training programs ensure that its workforce remains industry-leading. The company maintains competitive salary structures, offering fixed pay aligned with market standards while incorporating substantial performance-linked incentives, both monetary and non-monetary.
The Cheers program is a key element of Genpact’s recognition culture, where managers allocate points to employees for outstanding contributions. These points can be redeemed for gifts from the company’s Cheers catalog, reinforcing a culture of appreciation and motivation.
A Collaborative and Transparent Work Environment
The Human Resources (HR) department plays an essential role in aligning employee performance with business objectives. Weekly HR meetings with various departments foster collaboration, ensuring a balanced approach to productivity, morale, and employee well-being.
Genpact prioritizes open communication through Townhalls, department meetings, and quarterly leadership web chats, where employees can voice concerns directly to top executives without fear of bias. The company’s strong emphasis on transparency ensures that every employee has a platform to be heard.
Championing Diversity and Inclusion
Genpact’s commitment to diversity is reflected in its women-focused programs, designed to create a supportive and inclusive workplace. The Returning Moms initiative helps women transition back to work after maternity leave, while the Mother’s Break program provides essential facilities for nursing mothers. Additionally, all Genpact sites offer 24-hour childcare facilities, ensuring working parents have the support they need.
Corporate Social Responsibility: Making an Impact Beyond Business
Beyond business, Genpact Philippines is deeply committed to Corporate Social Responsibility (CSR). The company responds swiftly in times of crisis, mobilizing employees to source, pack, and distribute essential supplies within hours of government approval.
Long-term CSR initiatives focus on education and literacy. Genpact employees volunteer their time to teach reading and writing skills in public schools, mentor young students, and donate books and supplies—empowering the next generation with the tools they need for a brighter future.
