Concentrix Corporation is a top five global business services company with over 100,000 personnel across 125 locations. The company provides end-to-end business services focused on strengthening customer experience, revenue generation, and service optimization.
With a global technology infrastructure, Concentrix manages over one billion diverse transactions annually. The company offers customized solutions in industries such as banking and financial services, healthcare, insurance, technology, consumer electronics, media and communications, retail and eCommerce, travel and transportation, automotive, energy, and public-sector relations.
Holistic Approach to Staff Retention
Concentrix focuses on new hire enablement, onboarding transformation, and an improved employee experience, alongside continuous learning and development initiatives. Two global systems, Fusion and Taleo, manage HR and recruitment, ensuring consistency across locations. The company’s intranet serves as a central hub for internal information and policies.
A 20/20 learning target has been launched across all staff, complemented by additional programs like the Global Team Leader Academy. Leadership programs align leaders with the skills needed for their roles, while standard training courses are available at all career levels. The company also implemented an early warning indicator (EWI) to help managers reduce attrition. Quarterly site and account town halls enhance communication and engagement.
Career Development and Growth Opportunities
Employees have access to development and advancement opportunities, from frontline roles to professional services. Training is reinforced through coaching, mentoring, and self-assessment. The job architecture project has established a globally consistent job leveling structure, providing clear career growth pathways. A dedicated global Learning and Development Team supports these initiatives.
Employee Well-being and Retention Strategies
The HR team prioritizes retention over attrition, collaborating with business and functional teams to build a coaching culture and ensure best-fit talent acquisition. Development programs equip employees with adaptive skills for business demands, fostering both vertical and horizontal mobility.
A strong culture of recognition ensures all staff are valued as partners in culture building. Town hall meetings at various levels allow leadership to engage with employees. The Country Manager conducts site visits, while the President leads monthly leadership meetings, providing business updates and recognizing exemplary employees through the Unsung Heroes program.
Innovation in Employee Engagement
The Philippines office has promoted nearly 2,900 employees in the past year. To support its 24,465 staff, primarily millennials, Concentrix launched the eCare app, providing access to healthcare information and claims submission. HR policies and standards are accessible via the app, contributing to a 23.40% reduction in voluntary turnover since Q1.
Employees benefit from specialized training programs, including internal leadership courses and external certifications such as Harvard ManageMentor. Training covers a wide range of topics, from software development to marketing and inventory management.
To foster engagement, Concentrix offers perks such as family and theme days, team building activities, and year-end celebrations. Employees participate in financial awareness fairs, health screenings, fitness classes, and cultural events like the Metro Manila Pride March. Partnerships with banks provide staff with preferential rates for home, car, and personal loans. Loyalty awards recognize employees for one, five, and ten years of service.
Industry Recognition and Excellence
Concentrix is the only organization in the world to achieve COPC Certification at baseline audit. It holds the highest number of entities certified to the latest COPC OSP Standard. Over 350 leaders, including 250 in Asia, have been trained and certified in COPC Standards. The company also boasts a Certified Master Blackbelt in Six Sigma, 101 certified Greenbelts, and five certified Blackbelts.
Concentrix Corporation stands out as one of the best companies to work for in Asia. Its commitment to employee well-being, career development, and a positive work environment has led to industry recognition, client awards, and exceptional customer satisfaction. By prioritizing its people, Concentrix ensures that engaged and motivated employees deliver outstanding results to clients worldwide.
