People-Centric Workplace Success
“iSupport Worldwide’s strength lies in its people-centric approach.”
iSupport Worldwide, established in 2006, is a US-owned Business Process Outsourcing (“BPO”) company based in the Philippines. The firm specializes in delivering highly scalable offshoring solutions tailored to fast-growing companies and small and medium-sized enterprises (SMEs). With its wide array of services, including world-class staffing, cutting-edge facilities, and expert management, iSupport Worldwide empowers businesses across multiple industries to achieve growth while reducing operational costs significantly. The company takes pride in enabling businesses to maintain full control over their dedicated offshore teams, thus supporting seamless collaboration and integration.
The company’s greatest strength lies in its people-centric approach. iSupport Worldwide ensures that employees are provided with the best facilities, a positive work environment, and continuous opportunities for growth. This focus on employee well-being is a core part of the company’s mission, reflected in its efforts to foster a workplace culture that values respect, teamwork, and professional development. Through the Global Learning and Organizational Capability (GLOC) department, iSupport Worldwide provides over 200 in house and customized courses aimed at helping employees advance their careers. These programs range from entry-level training to senior leadership development, preparing individuals for roles with greater responsibility.
The company’s commitment to employee growth is deeply intertwined with its dedication to fostering a healthy work-life balance. iSupport Worldwide offers employees flexible working hours, comprehensive health benefits, and a wide range of wellness programs aimed at promoting their physical and mental well-being. Employees have access to on-site fitness centers, mental health support services, and regular wellness initiatives, such as nutrition counseling and stress management sessions. This holistic approach ensures employees can effectively balance their personal and professional lives, underscoring the company’s belief that a thriving workforce is essential for long-term business success.
iSupport Worldwide is also renowned for its inclusive hiring practices and dedication to diversity. The company’s recruitment processes are designed to eliminate bias, ensuring fair hiring practices regardless of gender, age, or background. This inclusivity extends to its management team, which boasts a balanced mix of male and female leaders, further promoting a dynamic and innovative decision-making environment. Employees are evaluated solely on their achievements, and the company’s structured career development programs provide clear pathways for promotion, helping employees reach their full potential.
The company’s efforts to retain and support its employees have resulted in a remarkably low attrition rate of just 1.2% per month. This figure speaks to iSupport Worldwide’s ability to create an engaging and supportive work environment where employees feel valued and motivated. The company’s career transition support program ensures that employees who are taking on new roles or leaving the company are well-equipped to handle these changes. This support includes tailored training and coaching, which not only benefits employees but also ensures that the organization continues to operate smoothly during transitions.
In addition to focusing on its internal workforce, iSupport Worldwide demonstrates a strong commitment to the broader community. The company has undertaken several corporate social responsibility (“CSR”) initiatives aimed at giving back to the Filipino community. These efforts include programs such as blood donation drives, back-to-school initiatives, and outreach programs for abandoned elderly people. Unlike many companies that use CSR as a tool for publicity, iSupport Worldwide maintains a low-key approach, emphasizing genuine impact over public recognition.
iSupport Worldwide’s focus on adaptability has also played a significant role in its success. The company operates in a fast-paced, competitive industry where businesses face constant challenges due to evolving global markets and technologies. iSupport Worldwide helps its clients navigate these challenges by providing tailored offshoring solutions that address specific needs. These solutions allow clients to scale their operations affordably, access top talent, and reduce operational risks. The company’s agility and customer-centric approach have earned it a place on the prestigious Inc. 5000 list of America’s fastest-growing private companies for three consecutive years.
Adaptability was crucial in iSupport Worldwide’s response to the unprecedented challenges of the COVID-19 pandemic. Amidst the global crisis, the company demonstrated its resilience by ensuring business continuity and even achieving growth during a period marked by disruptions and uncertainty. Under CEO Courtney Bissett’s leadership, iSupport Worldwide effectively navigated the turbulent environment, emerging stronger than before. Bissett’s focus on operational efficiency, coupled with a strong commitment to employee well-being, enabled the company to maintain stability while continuing to provide exceptional service and support to its clients, ensuring long-term sustainability.
Ultimately, iSupport Worldwide’s success can be attributed to its unwavering commitment to its people—both employees and clients. The company fosters an environment where employees are encouraged to grow, innovate, and collaborate, resulting in a highly engaged workforce. At the same time, the company’s tailor-made solutions help its clients overcome obstacles and achieve long-term success. By maintaining this dual focus on employee well-being and client satisfaction, iSupport Worldwide has positioned itself as a leader in the BPO industry, delivering sustainable growth for both its clients and its people.
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