Aside from being ISO9001:2015 certified, Town Ray’s testing laboratory has also been accredited as a Stage 1 testing facility by TÜV Rheinland and DEKRA Certification B.V.. Furthermore, the manufacturer has garnered countless accolades throughout the years. Amongst them include being a constituent stock of the MSCI Hong Kong Micro Cap Index, and being acknowledged repeatedly by Forbes Asia under its 200 Best Under A Billion list.

Scaling a company further is always contingent on adapting to evolving changes, and Town Ray has done just that through ascertaining compliance with its corporate governance policies, implementing a 3-year strategic plan to achieve a production capacity target across all areas, and integrating various digital transformation initiatives, such as the use of a Manufacturing Executive System (MES), Internet of Things (IoT), and Robotic Process Automation (RPA).

It stands to reason that Town Ray recognizes excellent corporate governance as a crucial cornerstone of its business. Designed to set the seal on business transparency and accountability, its governance policies are strictly abided by in line with customary legislations and regulations as well as its goals and strategies. This thus elicits robust and effective decision-making and acts as the first line of defense against any corporate interference.

Happy employees directly correspond to greater success, and Town Ray recognizes this by applying a holistic approach to nurture talent and maximize potential. To advocate its employees to become true ambassadors of the company, a supportive and transparent work environment is coupled with employee experience and engagement policies centered upon purpose, enablement, autonomy, reward, and leadership.

Complementing these policies are comprehensive learning and development (“L&D”) programs that ensure mutual growth in alignment with the company’s goal to move toward smart manufacturing. Town Ray spotlights a shared vision, team learning, mental model, personal mastery, and system thinking across its L&D programs, and the effectiveness of these programs is consistently measured against industry standards to be further optimized.

In tackling its biggest challenges for the next 5 years, Town Ray has narrowed down core directions that involve addressing the gap in skilled labour through human development, incentives, and automation, skewing towards automated manufacturing, diversifying the supply of materials due to costs and scarcity, investing in data-driven business tools to remain competitive, and developing economically and environmentally sustainable business practices.

Business aside, the manufacturer equally steps up to the plate with regard to sustainability and its surrounding communities. Besides developing the local industry through its R&D center and striving to create a green business throughout, Town Ray supports philanthropic projects through its TUNBOW Charity Foundation via monetary aid, product donation, services, and employee participation. It also promotes employment opportunities within local universities.

Town Ray has come a long way to prove that it certainly has skin in the game, and winning the prestigious honour as ACES Industry Champions of the Year further solidifies its stature as a trustworthy industrialist within a crowded and saturated marketplace. In making headway for future growth, Town Ray promises to ceaselessly build upon both its tangible and intangible core competitive strengths in order to continue dominating the market and make its presence known.